Frequently Asked Questions
Everything you need to know about shopping with the Jane Austen Centre Online Gift Shop.
Do you offer international shipping?
Yes, we ship our Jane Austen-themed gifts and books worldwide. Shipping costs and delivery times vary depending on the destination country and are calculated at checkout.
What is your return policy?
We offer a 30-day return policy for most items. Products must be returned in their original, unused condition. Please note that personalized items and earrings are non-returnable for hygiene and customization reasons.
Are your products officially licensed?
All our products are curated or designed specifically for the Jane Austen Centre in Bath. We pride ourselves on offering high-quality, authentic Regency-inspired merchandise that celebrates Jane Austen's life and works.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I purchase a gift voucher for the online store?
Yes, we offer digital gift vouchers that can be sent directly via email. These are valid for use on any items in our online shop, though please note they may differ from tickets for the physical Centre in Bath.